This document explains Training Qualifications UK’s complaints procedures and is provided for approved TQUK centres, learners and all interested parties who encounter a direct or indirect service from TQUK. To view TQUK’s Complaints Policy, please click here.
This policy is provided for customers, including learners, who are delivering, enrolled on or have taken a Training Qualifications UK approved qualification or unit. It sets out the process to follow when submitting appeals to TQUK and the process we will follow when responding to enquiries and/or appeals.
It is also for use by TQUK staff to ensure they deal with all appeals in a consistent manner. To view TQUK’s Appeals Policy, please click here.
Reasonable Adjustment and Special Consideration Policy
This policy is provided for Training Qualifications UK centres who are delivering TQUK qualifications and for learners who are registered on or have taken a TQUK qualification. It is also for use by TQUK staff members, to ensure they deal with all reasonable adjustment and special consideration requests in a consistent manner.
To view TQUK’s Reasonable Adjustment and Special Consideration Policy, please click here.
Fees and Invoicing Policy
This document is provided for our centres and sets out the fees we will charge for our various qualifications and services, as well as our invoicing arrangements. To view TQUK’s Fees and Invoicing Policy, please click here.