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Quality Corner


Welcome to the Quality team!

This section of the website is where you can catch up with all the latest news from the Quality side of Training Qualifications UK.

Be it informative blogs, CPD or training events, or just the broad approach as to how we operate from a quality assurance perspective, it’s all here.

The Quality team is embedded within both arms of Training Qualifications UK, Awarding and End-Point Assessment, and we ensure that all the relevant policies and procedures are applied in order for the learners to see the best outcome possible from their experience.

Looking to get in touch with the Quality team? You can do so by using the contact page or alternatively, by emailing us at office@tquk-esea.org

Here you’ll see how we do quality differently.


What does the Quality team do?

Our Quality Assurance team takes the lead on a host of processes and activities offered by Training Qualifications UK, including but not limited to:

  • Centre Recognition and Qualifications Approval Applications

  • EQA Activities and Remote Sampling

  • Events and Training Sessions

  • Quality Blogs and Guidance Documents

  • TQUK Policies and Procedures


Introduction to Policies

To maintain our Ofqual recognised Awarding Organisation status, and continue to be able to develop, deliver and award regulated qualifications for the education industry, we are required to maintain compliance with a range of regulations as outlined in the Ofqual General Conditions of Recognition.

Here you will find a range of policies which are essential reading and all TQUK Recognised Centres, we would recommend reading our policies and checking back on a regular basis to ensure you stay right up to date with the latest procedural information.

Accredited and Recognised Prior Learning Policy

Accredited Prior Learning (APL) allows a Learner to demonstrate through their previous certificated achievements that they have already met or partially met the requirements of a unit and so do not need to be assessed against those units agreed as having already been achieved.

Recognition of Prior Learning (RPL) is a method of assessment that allows a Learner to demonstrate through their previous non-certificated achievements that they can meet the assessment requirements of a unit through the knowledge skills and understanding they already possess and so do not need to develop through a course of learning.

 

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Adverse Effects Policy

This document explains Training Qualifications UK’s (TQUK) approach to defining adverse effects and the beginnings of the processes for reporting. It is provided for all TQUK staff members, particularly those involved in undertaking and reviewing quality assurance activities where adverse effects are likely to occur.

This approach is to provide guidance with relation to specific elements of condition B3 (B3.1 and B3.2) given in full below with regards to notifying our regulators of adverse effects. This approach is not focused on B3.3 and B3.4, on other notifications to regulators, or B3.5 and B3.6 which relate to updating regulators and delays to updates.

 

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Appeals Policy

Training Qualifications UK is committed to ensuring any decisions it makes remain fair, reliable and provide accurate and comparable results, however, we recognise that there may be situations where an individual wishes to appeal a decision or judgement TQUK has made.

As such, TQUK offers the below appeals policy in order to provide external parties with a means to contest decisions made by TQUK, where an individual or organisation reasonably believes TQUK has not followed its procedures and processes correctly and therefore has not made its decisions and judgements fairly.

 

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Bribery and Corruption Policy

This document outlines Training Qualifications UK’s (TQUK) commitment to conduct its business in an honest and ethical manner and act with fairness and integrity in all its practices. In accordance with the guidance accompanying The Bribery Act 2010, TQUK has published this policy with the intention of informing all TQUK staff, partners and third parties of TQUK’s commitment to upholding these principles and what standards it expects of those acting on its behalf.

 

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Centre and Qualification Withdrawal Policy

The purpose of this policy is to outline Training Qualification UK’s approach and procedure for Centre and Qualification Withdrawal. There are two components to Withdrawal; a Recognised Centre ceasing to offer a TQUK Qualification and the removal of TQUK Recognition from a Recognised Centre.

 

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Complaints Policy

This document explains Training Qualifications UK’s complaints procedures and is provided for Recognised Centres, Training Providers, Learners, Apprentices and all interested parties who encounter a direct or indirect service from Training Qualifications UK. TQUK value all our partners and our aim, every day, is to exceed the expectations of our customers.

If a Recognised Centre, Training Provider, Learner or Apprentice feels that they have encountered a level of service that is below their expectations, that concern should be raised with TQUK immediately. We view complaints as a learning tool, and are committed to addressing any concerns raised and learning from any mistakes we make.

If a Recognised Centre or customer feels that they have encountered a level of service that is below their expectations, that concern should be raised with TQUK immediately. This is so that any issues or concerns can be addressed and we can improve our service.

 

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Endorsed Resources Policy

This document explains Training Qualifications UK’s policy regarding the endorsement of third party resources and learning materials. Endorsement provided by Training Qualifications UK (TQUK) confirms that a particular third-party resource has been reviewed by TQUK and that we have deemed the materials to be of a standard sufficient to supporting the delivery of particular TQUK qualification or unit.

 

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Equality and Diversity Policy

This policy is provided for our centres and learners, who are delivering, enrolled on or have taken a Training Qualifications UK approved qualification or unit or are registered with TQUK for End-Point Assessment.

It sets out our intention to deliver a service and range of qualifications that are fair, accessible and do not include any unnecessary barriers to entry.

 

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GDPR and Privacy

We take your privacy seriously and it’s important that you can trust us to look after and use your data properly. This document sets out how we will do that.

Training Qualifications UK is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Policy sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected, including through our websites:

www.tquk.org

https://epa.tquk.org

The EU General Data Protection Regulation (GDPR) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

In certain situations, TQUK may collect and/or use these special categories of data (for example, information on candidates’ medical conditions so that we can make arrangements for reasonable adjustments and/or special considerations). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.

 

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Malpractice and Maladministration Policy

This policy is provided for our Recognised Centres, Training Providers, Learners and Apprentices to outline our principles in regards to identifying and investigating malpractice/maladministration. It is also relevant to anyone who suspects that malpractice/maladministration is taking place at a Recognised Centre or Training Provider. It is used by TQUK staff members to ensure they deal with any malpractice and maladministration investigations in a consistent manner.

A definition of what TQUK believes constitutes malpractice and maladministration follows in this document.

 

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Sanctions Policy

This policy is provided for Recognised Centres delivering TQUK qualifications or units, who have failed to meet aspects of our delivery requirements and/or the standards identified by the regulatory authorities, in respect of regulated qualifications and units.  It explains the sanctions TQUK may impose on centres in such situations.

This policy is also for use by TQUK staff members to ensure they apply any sanctions in a consistent manner

 

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