TQUK的零售及客戶服務資歷, 從一般零售技能和知識, 到開發客戶服務和聯絡中心的技能和管理, 旨在幫助任何在零售業和客戶服務行業工作的相關人士, 提供所需的技巧和知識並進行培訓。
完成我們的零售和客戶服務資歷培訓後, 學員可以尋求更佳的發展途徑和機會,包括市場策劃、公關、航空客艙服務員、客戶服務管理、售貨員、銷售助理、店長等職位。
有關於零售及客戶服務範疇的完整資歷列表如下:
要查看並了解各資歷的詳細內容, 請點擊您感興趣的資歷名稱:
TQUK Level 3 Certificate in Principles of Marketing (RQF)
TQUK Level 3 Certificate in Principles of Sales (RQF)
TQUK Level 2 Certificate in Retail Skills (RQF)
TQUK Level 2 Certificate in Understanding Retail Operations (RQF)
TQUK Level 1 Award in an Introduction to Customer Service (RQF)
TQUK Level 1 Award in an Introduction to Working in Customer Service (RQF)
TQUK Level 2 Award in Customer Service (RQF)
TQUK Level 2 Certificate in Contact Centre Operations (RQF)
TQUK Level 2 Certificate in Customer Services (RQF)
TQUK Level 2 Certificate in Principles of Customer Service (RQF)
TQUK Level 2 Diploma for Customer Service Practitioners (RQF)
TQUK Level 2 Diploma in Customer Service (RQF)
TQUK Level 2 NVQ Certificate in Contact Centre Operations (RQF)
TQUK Level 3 Certificate in Contact Centre Operations (RQF)
TQUK Level 3 Certificate in Principles of Customer Services (RQF)
TQUK Level 3 Diploma in Customer Service (RQF)
TQUK Level 3 Diploma for Customer Service Specialist (RQF)
TQUK Level 3 NVQ Diploma in Contact Centre Operations (RQF)